how to handle irate customer

plz tell me

  • Swati
  • 24 Mar
  • 1936 Views
  • 10 Answers
Your Answer

first step should be Active listening.and apologies the customer. and give assurance to the customer.try to ask relevant probing to know the reason of irateness. keep patience. and don't take it personally take it professionally. if u have some doubt ask to ur senior. hope u must handle irate customer.

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