1)Dazzle customers with your service.
2)Anticipate the needs of your customers by emphasizing service over sales.
3)Treat your customers well by being a problem solver.
4) Innovate by understanding most rules should be flexible.
5) Nurture your employees and suppliers by giving them the care and respect you want them to give your customers.
6)Guarantee that your customers, employees and suppliers keep coming back, because without them you are out of business.